FAQS

WellCabs is a pioneer in online cab rental market with over 15000 satisfied customers. We offer 24×7 Call center to meet you round the clock need. If you are in cab we are on the phone to help you anytime. Online Booking, Payment & Alerts system Better Cars & Drivers As always we offer Prompt, Safe & Reliable Service

Wellcabs offer following payment modes:PAYTM Payment Gateway: Indian Credit & Debit Cards, Netbanking Paypal : International Payments (without becoming a member of Paypal) Paypal : with your Paypal account balance ICICI Bank: Bank Transfer, RTGS/NEFT ICICI Bank: Cash/Check Deposit Cash Pickup in Cities like Mumbai/Pune In certain cases we accept Cash on Pickup.

Yes, in case your pickup and drop addresses are outside the city limits, we will inform you within 24hrs of the booking and let you know the extra charges if any. Where possible we have created packages for pickup/drop from outside city limits. Please see our City Limits table for more details.

Yes you can cancel or postpone the booking by calling our call center. In case the payment is not made using Credit Card/Paypal instead of refund credit note/coupon will be issued for future booking. For Cancellations 24hrs or before the Pickup time, no deductions will be done except transaction charges if any. For cancellation within 24 hours but before 3 hours of booking, 25 % cancellation charge is applicable. For cancellation within 3 hrs of pickup time 60 % cancellation charge is applicable.

Please refer to our each and every routes page, Please note that packages with better car models also include better drivers and better service.

No, Registration is not required. you can directly make a booking using our online booking system.

Once you have made the bookingYou will receive an email notifying that we have received your booking information. You will get a confirmation email after our team manually verify and confirm your booking. We will check pickup/drop address or and your notes and contact you if we need more details. On the day of Pickup you will receive SMS with Name & Mobile number of the Driver at least 3 hrs before the pickup time. Driver shall reach you in time or will call you for directions if required. In any case you can always contact our Call Center who will help you with any information or provisioning the service. In most cases our team will also make a phone call after booking and check if you have received the required information and if have any questions.

No, WellCabs only provide chauffeur driven (Car + Driver) Cabs. Cabs are available for all types of requirements like local city travel, oneway/return intercity travel or for long term rentals.

It is always good to keep a copy of your booking confirmation either in printed or electronic format in your mobile. In the event you do not have such confirmation there may be delays due to confusion if any and may require you to call WellCabs Call Center and provide more details about yourself to verify your identify.

Call us or Send us an inquiry using our inquiry form at the contact us page. We offer customized packages to meet your requirements.

All credit card transactions are processed directly by Paytm/PAYPAL (India/world’s largest online payment transactions company), and we never get access to your credit card information. You can either use a “continue without registration” option on Paypal page or create a Paypal account.

For most of the routes there is a scheduled break, mostly at a place popular with travelers and with all facilities like food, toilets, fuel, shopping. Mostly such a break fall approx. midway the journey. But as you have rented a private cab you can request driver for 1-2 short breaks (5-15mins) any time. It is best if you talk directly to our call center instead of speaking to the driver.
Sometimes customers are in a hurry, especially at night and do not want to stop anywhere. But for your safety its necessary for the driver to take a break and refresh in 10-15mins as they may be tired.

You will first get booking notification, followed by booking confirmation normally within few hrs to 24hrs (or a phone call for confirmation). You may also receive SMS. Electronic Invoice/Bill is generated after you have completed your journey and emailed to you. Printed copy of the Invoice is normally not available with driver and shall be sent to you only on request by courier.

In case you choose Cash on Pickup Option, The cash is collected by the Driver before the start of the Journey. Its good practice to call WellCabs office and inform that you have made the cash payment. You may also request them to confirm by SMS of the receipt.

– Please carry an active cell phone with you and instead of discussing any issue with driver discuss it with WellCabs call center only. Driver is not trained to answer such questions.
– In case you do not have a cell phone request driver to make you talk to the WellCabs call center.